📜 Terms of Service

📜 Agreement to Terms

Welcome to Convexa! These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", "Customer") and Unique Game Studio Bilişim Hizmetleri San. Tic. Ltd. Şti. ("Convexa", "we", "us", "our") governing your use of the Convexa platform, including our WhatsApp and Instagram integration services for Shopify.

These Terms apply to all users of the platform, including merchants, administrators, and end-users who interact with your business through WhatsApp or Instagram via our platform.

🚀 Our Services

Convexa provides a comprehensive communication and automation platform that includes:

👤 Your Account & Responsibilities

Account Registration

To use Convexa, you must:

• Have a valid Shopify store
• Provide accurate and complete registration information
• Have a WhatsApp Business Account or Instagram Business Account
• Be at least 18 years old or have legal capacity to enter contracts
• Comply with all applicable laws and regulations

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Using strong passwords and enabling two-factor authentication when available

Business Compliance

You must:

• Comply with Meta's WhatsApp Business Policy and Commerce Policy
• Comply with Instagram's Terms of Use and Community Guidelines
• Comply with Shopify's Terms of Service and Acceptable Use Policy
• Obtain necessary consent from customers before messaging them
• Follow all applicable data protection laws (GDPR, CCPA, etc.)

✅ Acceptable Use Policy

💳 Fees & Billing

Pricing Plans

Convexa offers multiple subscription tiers with varying features and limits. Current pricing is available on our website and in the Shopify App Store.

Billing Terms

• Subscription Fees: Charged monthly or annually through Shopify's billing system
• Usage-Based Fees: Additional charges may apply for exceeding plan limits (messages, storage, automations)
• Auto-Renewal: Subscriptions automatically renew unless cancelled before renewal date
• Price Changes: We may modify pricing with 30 days' notice. Continued use constitutes acceptance
• Refunds: No refunds for partial months. Cancellations take effect at end of billing period
• Taxes: Fees exclude applicable taxes, which are your responsibility

Payment Failure

If payment fails, we may suspend your account until payment is received. Continued non-payment may result in account termination and data deletion.

©️ Intellectual Property Rights

Convexa's Rights

All rights, title, and interest in the Convexa platform, including software, algorithms, designs, trademarks, and documentation, are owned by Unique Game Studio Bilişim Hizmetleri San. Tic. Ltd. Şti. You are granted a limited, non-exclusive, non-transferable license to use our services in accordance with these Terms.

Your Content

You retain all rights to your customer data, messages, and content ("Your Content"). By using Convexa:

• You grant us a limited license to process Your Content solely to provide our services
• You represent that you have all necessary rights and permissions for Your Content
• You are responsible for ensuring Your Content complies with all applicable laws
• We may use anonymized, aggregated data for analytics and service improvement

Third-Party Content

Our platform may contain links or integrations with third-party services (Meta, Shopify, etc.). We do not control or endorse third-party content and are not responsible for their practices.

⚖️ Disclaimers & Limitation of Liability

Indemnification

You agree to indemnify and hold harmless Convexa, its affiliates, and employees from any claims, damages, losses, and expenses (including legal fees) arising from:

• Your use of the services
• Your violation of these Terms
• Your violation of any third-party rights
• Your Content or customer interactions

🚪 Termination

Your Right to Terminate

You may cancel your subscription at any time through the Shopify admin panel or by contacting support. Cancellation takes effect at the end of your current billing period. No refunds for partial periods.

Our Right to Terminate

We may suspend or terminate your account immediately, without notice, if:

• You violate these Terms or our Acceptable Use Policy
• Your payment fails or your account is delinquent
• Your use poses security or legal risks
• You engage in fraudulent or illegal activities
• Your WhatsApp or Instagram account is banned by Meta

Effect of Termination

Upon termination:

• Your access to the platform will be immediately revoked
• You will be unable to send or receive messages through Convexa
• Your data will be retained for 30 days for account recovery, then permanently deleted
• You may request a data export within the 30-day grace period by contacting support
• Outstanding fees remain due and payable

📋 Additional Terms

Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Continued use of the services after changes constitute acceptance.

Governing Law

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict of law principles. Any disputes shall be resolved in the courts of the Republic of Türkiye.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the platform, constitute the entire agreement between you and Convexa.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

📧 Contact Information

If you have questions about these Terms of Service, please contact us: